Delivery
Delivery areas, fees, timing, and what to expect on delivery day.
How can I find out if you deliver to my area?
Dineamic HeyDay delivers healthy ready meals to most suburbs across Australia, including metro and many regional areas. To check if we deliver to...
How much is shipping?
Delivery fees are a flat rate of $15. All order will need to be over $49 for both Dineamic and HeyDay.
What time can I expect my order to arrive?
You'll receive an SMS the night before your delivery with a 2-hour estimated delivery window and a tracking link so you can follow your order's...
How long can my delivery stay outside safely?
Our insulated packaging and gel ice packs are designed to keep your frozen meals frozen for several hours after delivery — however, we recommend...
Do I need to be home for delivery?
No — you don't need to be home however a street address is required to ensure that deliveries can be successfully made. We recommend leaving specific...
How can I add delivery instructions to my order?
You can add delivery instructions during checkout. If you need to update instructions on an existing order, email us at [email protected] as soon...
Can I change my delivery day?
Yes — you can change your delivery day by logging into your account before the order payment is processed. If you need help, contact us at...
Can I request a specific delivery time?
We're unable to guarantee specific delivery times, but you can select a delivery window at checkout where available. Our tracking SMS will keep you...
Do you deliver to high-rises and apartment blocks?
Yes — we deliver to apartments and high-rises. Please include your apartment number, level and any access instructions (e.g. intercom code) in the...
What can I do if I won't be home for delivery?
Add a safe drop location in your delivery instructions at checkout — for example, 'leave at front door in the shade' or 'leave with building...
Can your driver call me before delivery?
We're unable to arrange a call ahead, but you'll receive an SMS the night before with your tracking link, and another text when your order is...
Can I collect my order?
We don’t offer pick-up for online orders from our warehouse. Unfortunately the Dineamic HeyDay range is not currently available in our Foodstores.