Yes — as long as your HeyDay meals are frozen on arrival, they are safe to consume once heated, as per the packaging instructions. Please transfer...

Yes &#x2014; as long as your HeyDay meals are frozen on arrival, they are safe to consume once heated, as per the packaging instructions. Please transfer them to your freezer as soon as possible. If your delivery has been left outside for an extended period and HeyDay meals have fully thawed, please contact us at team@dineamic.com.au before consuming. Dineamic meals outside of the HeyDay range are delivered chilled and should be stored in the fridge.

Are my HeyDay meals safe when they arrive?

Each meal has a use-by date printed on the packaging. For frozen products, we recommend: - Transfer to freezer on arrival and store at or below...

Each meal has a use-by date printed on the packaging.For frozen products, we recommend:- Transfer to freezer on arrival and store at or below -18&#xB0;C- Heat straight from frozen &#x2014; do not defrost- Once heated, consume immediately &#x2014; do not reheat againOur chilled meals and pouches are delivered chilled and should be placed in the refrigerator on arrival.If you receive a meal with a best-before date that seems shorter than expected, please contact us at team@dineamic.com.au.

What are the storage and best-before guidelines for my meals?

No — please do not consume a meal if the seal is broken or the packaging is visibly damaged on arrival. A broken seal means the meal may no longer be...

No &#x2014; please do not consume a meal if the seal is broken or the packaging is visibly damaged on arrival. A broken seal means the meal may no longer be safe to eat. Take a photo of the meal and film and contact us at team@dineamic.com.au within 24 hours and we&apos;ll arrange a replacement or refund.

Can I eat a meal if the seal is broken or the packaging is damaged?

Heat your HeyDay meals straight from the freezer — no defrosting required. Microwave instructions are printed on each meal's packaging, ensure meals...

Heat your HeyDay meals straight from the freezer &#x2014; no defrosting required. Microwave instructions are printed on each meal&apos;s packaging, ensure meals are steaming hot throughout before eating.

How should I heat my frozen meals?

Pop your HeyDay meals straight into the freezer when your delivery arrives — ideally within 4-6 hours for daytime deliveries or within 7-9 hours for...

Pop your HeyDay meals straight into the freezer when your delivery arrives &#x2014; ideally within 4-6 hours for daytime deliveries or within 7-9 hours for overnight deliveries. Don&apos;t leave meals at room temperature for extended periods, especially in warm weather. Dineamic meals and pouches outside of the HeyDay range are delivered chilled and should be placed in the fridge on arrival.

How should I store my HeyDay meals when they arrive?

HeyDay Help Centre

Safe storage, use-by dates, and what to do if something looks wrong.

Food Safety

How does Dineamic HeyDay work?

Do I have to cook or prepare the food?

Is there a minimum order amount?

What payment methods do you accept?

What if I'm not satisfied with my meal?

Can I purchase meals as a gift or send a gift voucher?

Can I order via an app?

Getting Started

Who supplies your raw ingredients?

How are your HeyDay meals packaged?

Do you use any preservatives in your food?

How long can I keep HeyDay meals in the freezer?

Can I make changes to a specific meal?

One of my favourites is missing — will it come back?

How often does the menu change?

What packaging do my HeyDay meals come in?

Do your meals arrive frozen?

Our Food

Where can I find ingredients and nutritional information?

Do you cater for allergies, food intolerances and dietary preferences?

Do you have low carb options?

Are your meals suitable for people with diabetes?

Are your meals suitable for people with gluten intolerance or coeliac disease?

Are your meals suitable for people with nut allergies?

Can you help me find meals that are low in sodium?

Is your food halal certified?

Is your food kosher?

Do you offer nutritional advice?

How is your nutritional information calculated?

Do you offer texture-modified meals?

Nutrition & Ingredients

How can I find out if you deliver to my area?

How much is shipping?

What time can I expect my order to arrive?

How long can my delivery stay outside safely?

Do I need to be home for delivery?

How can I add delivery instructions to my order?

Can I change my delivery day?

Can I request a specific delivery time?

Do you deliver to high-rises and apartment blocks?

What can I do if I won't be home for delivery?

Can your driver call me before delivery?

Can I collect my order?

Delivery

How do I know if my order is correct?

Can I order from Dineamic chilled and HeyDay frozen ranges at the same time?

What do I do if I'm missing items in my order?

How do I cancel my order?

Can I reorder what I had last time?

What do I do if my HeyDay meals arrive thawed or damaged?

How do refunds work?

What's the deal with the cooling gel pack?

My Order

How do I create an account?

I've forgotten my password — how do I reset it?

How do I update my delivery address?

How do I update my payment details?

Where can I find my invoice?

How do I view my order history?

I'm having trouble with the website — what should I do?

My Account

How do I apply a discount or promo code?

Has the price of meals changed recently?

How do I manage my AfterPay, ZipPay or PayPal payments?

How do I order meals through my Support At Home funding?

Payments & Promotions

What is a bundle?

Can I make changes to a bundle?

How do I order a bundle?

Can I apply a discount code to a bundle?

Bundles

How does a Subscription work?

How often can I receive deliveries?

Can I cancel my subscription at any time?

Is a one-time purchase still available?

How do subscription billing and delivery schedules work?

I'm an NDIS or Support at Home participant — is subscription available for me?