My Order
Managing your order, missing items, refunds, and damaged meals.
How do I know if my order is correct?
You'll receive a confirmation email after placing your order with a full summary of your selections, delivery address and date. Check it carefully —...
Can I order from Dineamic chilled and HeyDay frozen ranges at the same time?
You can absolutely mix Chilled and Frozen meals in your order! Your items will be separated into Chilled and Frozen in your cart. Please note that...
What do I do if I'm missing items in my order?
We'll always try to notify you in advance if we can't fulfill part of your order. If something is missing and you haven't heard from us, please...
How do I cancel my order?
Orders can be cancelled by logging into your account before payment has been processed. If you need to cancel an order, please contact us at...
Can I reorder what I had last time?
Yes! Log into your account, find your past order, click the order number and hit 'Add order to Cart'. You can then add or remove items before heading...
What do I do if my HeyDay meals arrive thawed or damaged?
We're really sorry to hear that — please don't consume any HeyDay meal that has fully thawed, or has damaged packaging. Take a photo of the meal and...
How do refunds work?
If something isn't right with your order — a damaged meal, a missing item, or a quality issue — contact us at [email protected] within 24 hours of...
What's the deal with the cooling gel pack?
The gel ice pack in your delivery box keeps your frozen meals at a safe temperature during transit. It's non-toxic and can be refrozen and reused, or...