Visit our website under Support at Home to submit your application. Start your journey here: ⁠⁠Apply Now – Support at Home.

Visit our website under Support at Home to submit your application.Start your journey here:&#xA0;&#x2060;&#x2060;<a href="https://www.dineamic.com.au/pages/heyday-support-at-home#sah-application-form" title="https://www.dineamic.com.au/pages/heyday-support-at-home#sah-application-form" id="isPasted">Apply Now &#x2013; Support at Home</a>&#xA0;

How do I order meals through my Support at Home (SAH) funding?

The National Disability Insurance Scheme (NDIS) is an Australian Government program that provides funding to people with a permanent and significant...

The National Disability Insurance Scheme (NDIS) is an Australian Government program that provides funding to people with a permanent and significant disability to support their independence and daily living. Eligible participants can use NDIS funding to contribute toward the cost of meal preparation and delivery.

What is the NDIS?

Check whether your Support at Home / NDIS plan includes funding for meal preparation and delivery. Visit our website under Support at Home or NDIS...

Check whether your Support at Home / NDIS plan includes funding for meal preparation and delivery. Visit our website under Support at Home or NDIS to submit your application.

How do I determine my eligibility for subsidised meals?

The NDIS covers meal preparation and delivery costs, but not ingredient costs (classified as 'day-to-day living expenses'). As a result, eligible...

The NDIS covers meal preparation and delivery costs, but not ingredient costs (classified as &apos;day-to-day living expenses&apos;). As a result, eligible NDIS participants pay approximately 25% of the total order cost (ingredients), while the NDIS covers approximately 75% (preparation and delivery). Exact amounts will be outlined in your Service Level Agreement (SLA). Contact us for a quote.

What do I pay as an NDIS participant?

To get started, please complete the application https://www.dineamic.com.au/pages/ndis-meal-delivery on our website to register as a self-managed...

To get started, please complete the application https://www.dineamic.com.au/pages/ndis-meal-delivery on our website to register as a self-managed NDIS participant. Once submitted, create an account, select your meals, and pay the full amount upfront. We&#x2019;ll then email you a tax invoice, which you can use to claim reimbursement through your NDIS plan. If you have any questions about claiming, please contact the NDIS directly on 1800 800 110 or visit ndis.gov.au.

How do I order as a self-managed NDIS participant?

To get started, please complete the application on our website to register as a Plan-Managed NDIS participant and submit a Service Level Agreement...

To get started, please complete the application on our website to register as a Plan-Managed NDIS participant and submit a Service Level Agreement (SLA). Once we receive approval from your provider, your account will be set up and ready to order. Once your account is activated, you can log in to select your meals and manage your deliveries. We&#x2019;ll provide a tax invoice after each delivery, which your plan manager can use for reimbursement.

How do I order as a plan-managed NDIS participant?

HeyDay Help Centre

Ordering through NDIS or Support at Home funding.

NDIS & Support at Home

How does Dineamic HeyDay work?

Do I have to cook or prepare the food?

Is there a minimum order amount?

What payment methods do you accept?

What if I'm not satisfied with my meal?

Can I purchase meals as a gift or send a gift voucher?

Can I order via an app?

Getting Started

Who supplies your raw ingredients?

How are your HeyDay meals packaged?

Do you use any preservatives in your food?

How long can I keep HeyDay meals in the freezer?

Can I make changes to a specific meal?

One of my favourites is missing — will it come back?

How often does the menu change?

What packaging do my HeyDay meals come in?

Do your meals arrive frozen?

Our Food

Where can I find ingredients and nutritional information?

Do you cater for allergies, food intolerances and dietary preferences?

Do you have low carb options?

Are your meals suitable for people with diabetes?

Are your meals suitable for people with gluten intolerance or coeliac disease?

Are your meals suitable for people with nut allergies?

Can you help me find meals that are low in sodium?

Is your food halal certified?

Is your food kosher?

Do you offer nutritional advice?

How is your nutritional information calculated?

Do you offer texture-modified meals?

Nutrition & Ingredients

How can I find out if you deliver to my area?

How much is shipping?

What time can I expect my order to arrive?

How long can my delivery stay outside safely?

Do I need to be home for delivery?

How can I add delivery instructions to my order?

Can I change my delivery day?

Can I request a specific delivery time?

Do you deliver to high-rises and apartment blocks?

What can I do if I won't be home for delivery?

Can your driver call me before delivery?

Can I collect my order?

Delivery

How do I know if my order is correct?

Can I order from Dineamic chilled and HeyDay frozen ranges at the same time?

What do I do if I'm missing items in my order?

How do I cancel my order?

Can I reorder what I had last time?

What do I do if my HeyDay meals arrive thawed or damaged?

How do refunds work?

What's the deal with the cooling gel pack?

My Order

How do I create an account?

I've forgotten my password — how do I reset it?

How do I update my delivery address?

How do I update my payment details?

Where can I find my invoice?

How do I view my order history?

I'm having trouble with the website — what should I do?

My Account

How do I apply a discount or promo code?

Has the price of meals changed recently?

How do I manage my AfterPay, ZipPay or PayPal payments?

How do I order meals through my Support At Home funding?

Payments & Promotions

What is a bundle?

Can I make changes to a bundle?

How do I order a bundle?

Can I apply a discount code to a bundle?

Bundles

How does a Subscription work?

How often can I receive deliveries?

Can I cancel my subscription at any time?

Is a one-time purchase still available?

How do subscription billing and delivery schedules work?

I'm an NDIS or Support at Home participant — is subscription available for me?