HeyDay Help Centre logo
HeyDay Help Centre logo

All articles

How long can my delivery stay outside safely?Updated 13 days ago

Our insulated packaging and gel ice packs are designed to keep your frozen meals frozen for several hours after delivery — however, we recommend transferring them to your freezer as soon as possible.


If you won't be home, leave specific instructions at checkout for a shaded, cool spot.


Daytime deliveries: boxes can be left outside for approximately 4–6 hours out of direct sunlight, and less in warmer climates (≥30°C). 

Overnight deliveries: boxes can be left outside for approximately 7–9 hours under cooler climates, and less in warmer climates (≥30°C).

Was this article helpful?
Yes
No