HeyDay Help Centre

The NDIS covers meal preparation and delivery costs, but not ingredient costs (classified as &apos;day-to-day living expenses&apos;). As a result, eligible NDIS participants pay approximately 25% of the total order cost (ingredients), while the NDIS covers approximately 75% (preparation and delivery). Exact amounts will be outlined in your Service Level Agreement (SLA). Contact us for a quote.

The NDIS covers meal preparation and delivery costs, but not ingredient costs (classified as 'day-to-day living expenses'). As a result, eligible NDIS participants pay approximately 25% of the total order cost (ingredients), while the NDIS covers approximately 75% (preparation and delivery). Exact amounts will be outlined in your Service Level Agreement (SLA). Contact us for a quote.

What do I pay as an NDIS participant?

NDIS & Support at Home

How does Dineamic HeyDay work?

Do I have to cook or prepare the food?

Is there a minimum order amount?

What payment methods do you accept?

What if I'm not satisfied with my meal?

Can I purchase meals as a gift or send a gift voucher?

Can I order via an app?

Getting Started

Who supplies your raw ingredients?

How are your HeyDay meals packaged?

Do you use any preservatives in your food?

How long can I keep HeyDay meals in the freezer?

Can I make changes to a specific meal?

One of my favourites is missing — will it come back?

How often does the menu change?

What packaging do my HeyDay meals come in?

Do your meals arrive frozen?

Our Food

Where can I find ingredients and nutritional information?

Do you cater for allergies, food intolerances and dietary preferences?

Do you have low carb options?

Are your meals suitable for people with diabetes?

Are your meals suitable for people with gluten intolerance or coeliac disease?

Are your meals suitable for people with nut allergies?

Can you help me find meals that are low in sodium?

Is your food halal certified?

Is your food kosher?

Do you offer nutritional advice?

How is your nutritional information calculated?

Do you offer texture-modified meals?

Nutrition & Ingredients

How can I find out if you deliver to my area?

How much is shipping?

What time can I expect my order to arrive?

How long can my delivery stay outside safely?

Do I need to be home for delivery?

How can I add delivery instructions to my order?

Can I change my delivery day?

Can I request a specific delivery time?

Do you deliver to high-rises and apartment blocks?

What can I do if I won't be home for delivery?

Can your driver call me before delivery?

Can I collect my order?

Delivery

How do I know if my order is correct?

Can I order from Dineamic chilled and HeyDay frozen ranges at the same time?

What do I do if I'm missing items in my order?

How do I cancel my order?

Can I reorder what I had last time?

What do I do if my HeyDay meals arrive thawed or damaged?

How do refunds work?

What's the deal with the cooling gel pack?

My Order

How do I create an account?

I've forgotten my password — how do I reset it?

How do I update my delivery address?

How do I update my payment details?

Where can I find my invoice?

How do I view my order history?

I'm having trouble with the website — what should I do?

My Account

How do I apply a discount or promo code?

Has the price of meals changed recently?

How do I manage my AfterPay, ZipPay or PayPal payments?

How do I order meals through my Support At Home funding?

Payments & Promotions

What is a bundle?

Can I make changes to a bundle?

How do I order a bundle?

Can I apply a discount code to a bundle?

Bundles

How does a Subscription work?

How often can I receive deliveries?

Can I cancel my subscription at any time?

Is a one-time purchase still available?

How do subscription billing and delivery schedules work?

I'm an NDIS or Support at Home participant — is subscription available for me?

Subscription

How do I order meals through my Support at Home (SAH) funding?

What is the NDIS?

How do I determine my eligibility for subsidised meals?

How do I order as a self-managed NDIS participant?

How do I order as a plan-managed NDIS participant?

Are you a carbon neutral company?

How do I recycle my meal packaging?

How do I dispose of the delivery box?

Packaging & Sustainability

Are my HeyDay meals safe when they arrive?

What are the storage and best-before guidelines for my meals?

Can I eat a meal if the seal is broken or the packaging is damaged?

How should I heat my frozen meals?

How should I store my HeyDay meals when they arrive?

Food Safety

When do I need to order by for each delivery day?

Do you deliver on public holidays?

Can I pause or skip a delivery?

Can I change or edit my order after placing it?

Ordering & Cut-off Times

Can I place a corporate or bulk order?

Do you offer corporate accounts or invoicing?

Can I order meals for a healthcare facility or aged care home?

Corporate & Bulk Orders

Where is your kitchen located?

Does your company offer catering services?

How do I get in touch?

Do you have a referral program or loyalty rewards?

About Us

What do I pay as an NDIS participant?Updated 19 days ago